Good Company frequently asked questions
Answers to common questions about Good Company: how it works, what residents talk about, privacy, call summaries, pricing, setup, and how it compares to Alexa and smart speakers.
What is Good Company?
Good Company is a phone-based voice assistant for older adults in assisted living communities, caregiver facilities, and family care settings. Residents call a dedicated phone number and talk naturally — about current events, personal interests, word games, reminders, or just to have someone to speak with.
After each call, authorized family or care contacts receive a concise summary covering topics discussed, reminders mentioned, mood cues, and notable moments. There is no app, no device, and no Wi-Fi requirement — just a phone call.
Is Good Company a medical or emergency product?
No. Good Company is a conversational engagement tool, not a medical device, monitoring system, emergency response service, or therapist. It is not a substitute for medical care, clinical monitoring, or required facility procedures.
For any safety or medical emergency, Good Company always directs residents to call 911. It is designed to complement human care and family contact, not replace it.
What does Good Company cost?
Good Company is available on weekly ($7/week), monthly ($24/month), and annual ($19/month, billed at $228/year) plans. Monthly and annual plans include a 3-day free trial. All plans include unlimited calls, call summaries, and full access to the configuration portal.
Is Good Company HIPAA compliant?
Good Company is built on HIPAA-aligned infrastructure by SpeechSage. A Business Associate Agreement (BAA) is available for facilities that require one. Data is encrypted in transit and at rest, and call summaries are sent only to authorized contacts.
Common questions
What is Good Company?
Good Company is a phone-based voice assistant for older adults. Residents call a dedicated phone number and talk naturally — about current events, personal interests, word games, reminders, or just for company. After each call, authorized family or care contacts receive a concise summary.
How is Good Company different from Alexa or Google Home?
Good Company requires no device, no app, and no Wi-Fi — just a phone call. It is purpose-built for older adults in care settings, designed for open-ended conversation rather than commands. It also sends post-call summaries to authorized contacts, which smart speakers do not do.
Who is Good Company designed for?
Good Company is designed for older adults in assisted living communities, memory care facilities, adult day programs, and families supporting aging parents or relatives at home.
Is Good Company a medical device?
No. Good Company is a conversational engagement tool, not a medical device. It does not diagnose, treat, or monitor health conditions. It is not a substitute for medical care or emergency services.
Will residents actually use it?
Yes — because calling a phone number requires no learning. There is no wake word, no app, no device to locate. Residents who have never used a smartphone can use Good Company immediately.
What do residents talk about?
Residents talk about whatever they enjoy: current events, sports, history, gardening, family stories, word games, trivia, music, movies, recipes, and daily routines. Good Company is configured with each resident's interests so conversations feel personal.
What if a resident has memory issues or repeats themselves?
Good Company is patient and never frustrated. It handles repeated questions, confusion, and topic changes gracefully. For residents with cognitive decline, consistent and familiar conversation patterns can be especially comforting.
Can residents call as often as they want?
Yes. All plans include unlimited calls subject to fair-use protections. There is no per-call charge and no time limit per conversation.
How do I set up Good Company for my community?
Sign up, add the resident's name and any context you want the assistant to know, add authorized contacts for summaries, and share the dedicated phone number. The whole process takes under 5 minutes.
Do I need to buy any hardware or devices?
No. Good Company works with the resident's approved landline or cell phone. There is nothing to purchase, install, or plug in. Only authorized caller numbers are allowed through.
Can I set up Good Company for multiple residents?
Yes. Each resident gets a dedicated phone number and their own configuration profile. For assisted living communities managing multiple residents, contact us about facility pricing.
Who receives call summaries?
Only contacts you explicitly authorize during setup receive summaries. You control the list and can update it at any time. No information is shared with anyone outside your authorized contact list.
What is in a call summary?
Each summary includes the topics discussed, reminders the resident mentioned, mood cues observed during the call, and anything the assistant flagged as notable. Summaries are delivered by email immediately after the call ends.
Can family members listen to calls?
Yes, authorized family or care contacts can access call recordings when recording access is enabled for the account. Recordings can be deleted from the portal when they are no longer needed.
Is my information private?
Yes. Good Company is built on HIPAA-aligned infrastructure. Data is encrypted in transit and at rest. Call summaries go only to authorized contacts. We never sell or share user data with third parties for advertising purposes.
Is Good Company HIPAA compliant?
Good Company is built on HIPAA-aligned infrastructure by SpeechSage. We can provide a Business Associate Agreement (BAA) for facilities that require one. Full security documentation is available on the SpeechSage Trust Center.
What does Good Company cost?
Good Company is available on weekly ($7/week), monthly ($24/month), and annual ($19/month, billed at $228/year) plans. Monthly and annual plans include a 3-day free trial. All plans include unlimited calls, call summaries, and full access to the configuration portal.
Is there a free trial?
Monthly and annual plans include a 3-day free trial. No payment is required upfront for the trial. The weekly plan bills immediately but can be cancelled at any time.
Can I cancel my subscription?
Yes. You can cancel anytime in 2 clicks from your account settings. There are no cancellation fees. All plans include a 30-day money-back guarantee.
What happens if something goes wrong during a call?
Good Company does not handle medical emergencies and will always direct a resident to call 911 for any safety concern. It is not a substitute for emergency response systems.